Abstract
Process approach is a part of many organizations´ management systems. Process oriented organizations focus on value added processes, their management, performance measurement, improvement and automation. However, in many higher education institutions is not process management implemented and its teaching does not always correspond with business needs and practice. This paper deals with the latter side of process management in higher education - course of process management held at Faculty of management and economics of Tomas Bata University in Zlín. The main purpose of the paper is to present the results of the research among Czech universities and their approach to BPM education and a case study of process management course and its improvement at Faculty of Management and Economics at Tomas Bata University in Zlín. To improve the course, the very aspects of process management such as customer focus or performance measurement were applied. The performed action research is then described in form of the case study.
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References
- Autori zadržavaju autorska prava i pružaju časopisu pravo prvog objavljivanja rada i licenciraju ga Creative Commons licencom koja omogućava drugima da dele rad uz uslov navođenja autorstva i izvornog objavljivanja u ovom časopisu.
- Autori mogu izraditi zasebne, ugovorne aranžmane za neekskluzivnu distribuciju rada objavljenog u časopisu (npr. postavljanje u institucionalni repozitorijum ili objavljivanje u knjizi), uz navođenje da je rad izvorno objavljen u ovom časopisu.
- Autorima je dozvoljeno i podstiču se da postave objavljeni rad onlajn (npr. u institucionalnom repozitorijumu ili na svojim internet stranicama) pre i tokom postupka prijave priloga, s obzirom da takav postupak može voditi produktivnoj razmeni ideja i ranijoj i većoj citiranosti objavljenog rada (up. Efekat otvorenog pristupa).