Karyotakis KM, Moustakis VS. Reinvention of public sector: Total quality management and change management. ejae [Internet]. 31. Oktobar 2014. [citirano 20. Septembar 2026.];11(2). Dostupno na: https://test.aseestant.ceon.rs/index.php/sjas/article/view/6751