Serbian Journal of Management
type: channel
description: Serbian Journal of Management
publisher: University of Belgrade - Technical Faculty in Bor
language: en
publication name: Serbian Journal of Management
issn: 1452-4864
copyright: The Author wishes to submit the Work to SJM for publication. To enable SJM to publish the Work and to give effect to the parties’ intention set forth herein, they have agreed to cede the first right to publication and republication in the SJM Journal. Cession The Author hereby cedes to SJM, who accepts the cession, to the copyright in and to the paper. The purpose of the cession is to enable SJM to publish the Work, as first publisher world-wide, and for republication in the SJM Journal, and to grant the right to others to publish the Work world-wide, for so long as such copyright subsists; SJM shall be entitled to edit the work before publication, as it deems fit, subject to the Authors approval The Author warrants to SJM that: - the Author is the owner of the copyright in the Work, whether as author or as reassigned from the Author’s employee and that the Author is entitled to cede the copyright to SJM; - the paper (or any of its part) is not submitted or accepted for publication in any other Journal; - the Work is an original work created by the Author; - the Author has not transferred, ceded, or assigned the copyright, or any part thereof, to any third party; or granted any third party a licence or other right to the copyright, which may affect or detract from the rights granted to SJM in terms of this agreement. The Author hereby indemnifies the SJM as a body and its individual members, to the fullest extent permitted in law, against all or any claims which may arise consequent to the warranties set forth. No monetary consideration shall be payable by SJM to the Author for the cession, but SJM shall clearly identify the Author as having produced the Work and ensure that due recognition is given to the Author in any publication of the Work. Should SJM, in its sole discretion, elect not to publish the Work within 1 year after the date of this agreement, the cession shall lapse and be of no further effect. In such event the copyright shall revert to the Author and…
items: Corporate social performance and corporate financial performance: the role of productivity and innovation in the moderated-mediation model
items: Harmony within the new digital paradigm: management of human factor and balance between new and legacy practices
items: Validity and reliability assessment of the transformative learning outcomes and processes (TROPOS) survey in public sector work-related learning
items: From awareness to action: ranking EU countries by consumer readiness to adopt sustainable products using a hybrid M–M methodology
items: Towards deciphering the crypto-shopper: an analysis on knowledge and preferences of consumers using cryptocurrencies for purchases
items: The role of senior management in natural hazards: a European banking industry case
items: ESG perceptions in the corporate sphere: are there differences by firm size, gender of owners/managers & business duration?
items: Decoding key antecedents, moderators, and consequences of herd behaviour to predict consumers’ behaviour intentions: a systematic literature review
items: The role of legislation and consumer perception in shaping circular economy behaviour
items: Consumer decision-making and legal awareness in the circular economy: A regulatory perspective
items: Employee empowerment and its performance in emerging economy: mediating role of psychological capital
items: NEW MEMBER OF EDITORIAL BOARD
items: The determinants of electric and hybrid vehicle adoption: a perspective from Serbia
items: The knowledge management process and its relation to organizational performance: a case study of carnival cruise lines
items: Enhancing retail operations: Dynamic fulfilment strategies in Omnichannel retail
items: Empowering lead users: Kenya's three-part formula for fintech innovation success
items: Perceived quality of traditional grocery stores: price satisfaction, trust, service quality, convenience and location
items: Putrajaya smart city: a journey traces back to its past, now and near future
items: New approach of modeling influential factors of safety climate in industrial companies with a predominantly female labor force
items: Steering through the landscape: a study on entrepreneurs' perceptions of business environments
items: Key success factors in digital transformation: fundamentals developed from a bibliometric analysis
items: Investigating female consumers’ environmentally conscious apparel purchase behaviour through Stimulus-Organism-Response framework
items: Service quality dimensions manifest in Omnichannel supermarket retail
items: The effect of calling on job autonomy: the moderating role of obsessive passion
items: Flexibility of the labour market as a determinant of development degree of selected EU countries
items: Corporate governance and corporate culture: the impact on tax avoidance and corporate social responsibility
items: Waste management in Slovakia and Poland as European Union member states
items: Public debt management in Serbia during transition, great recession and Covid-19 pandemic
items: Understanding the attitudes towards climate change in the context of trust in selected countries of Central and Eastern Europe
items: Entropy techniques for robust management decision making in high-dimensional data

Corporate social performance and corporate financial performance: the role of productivity and innovation in the moderated-mediation model
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description: This study aims to investigate the fundamental processes and particular circumstances that allow Corporate Social Performance (CSP) to impact Corporate Financial Performance (CFP). Based on the Instrumental Stakeholder Theory perspective, our research explains the mechanism of the relationship between CSP in improving CFP through the mediating role of Total Factor Productivity (TFP) with the main contingency factor, namely innovation. This study uses a panel data set of 133 firm-year observations of manufacturing firms listed on the Indonesia Stock Exchange (IDX) over the 2018–2021 period. This study proposes a new model that incorporates additional contextual variables in the form of innovation and uses a moderated mediation model for this study. Our results show that the relationship between Corporate Social Performance (CSP) and Corporate Financial Performance (CFP) is mediated by Total Factor Productivity (TFP), especially in small firms. In addition, this study also finds that the moderating effect of Research and Development (R&D) on the CSP-CFP relationship becomes apparent when applied to large firms. Small-sized companies in sectors, consumer cyclical and industrial, can enhance their CSR performance by integrating it into their corporate strategy, as strategic CSR can yield a competitive edge, boost productivity, and elicit a positive market response that improves financial performance. The implications of this study suggest that the company can enhance its CSR performance by integrating it into its corporate strategy. Strategic CSR has the potential to provide a competitive edge, boosting productivity and positively influencing financial performance through favorable market reactions.
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creator: Prillinaya Yudhistira
creator: Wahyu Agus Winarno
creator: Alwan Sri Kustono
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-20
publication date: 2025-10-20
starting page: 477
ending page: 494

Harmony within the new digital paradigm: management of human factor and balance between new and legacy practices
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description: Digitalization has become a central topic within societies and organizations, described as a new paradigm or as the fourth industrial revolution. This is a change taking place at many layers, impacting people’s needs, behaviour and expectations. The purpose of this research is to show that for a digitalization process to be successful, a holistic approach is required where change management practices together with the human factor are at its core. The research was performed doing a sistematic literature review together with a measurement instrument in the form of a comprehensive survey that was filled by respondents across different countries and industries. Based on this research, it is important to understand that the environment in which organizations operate is fast and ever-changing. There are constantly new ways of doing things, new technologies and frameworks that could be implemented, new strategies to be explored, etc. What is not different is the need for change with its human centricity.
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creator: Camila Calcagno
creator: Jaka Vadnjal
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-11-06
publication date: 2025-11-06
starting page: 495
ending page: 513
doi: 10.5937/sjm20-59330

Validity and reliability assessment of the transformative learning outcomes and processes (TROPOS) survey in public sector work-related learning
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description: As corporate contexts and business environments become increasingly complex, Transformative Learning (TL) in workplace research is gaining prominence. This type of learning can shift perspectives, leading to psychological, convictional, and behavioural changes, as described by Clark’s (1991) adaptation of Mezirow’s theory of transformation (1978). The Transformative Outcomes and Processes Survey (TROPOS), developed by Robert Cox (2017), is a reliable tool for measuring TL, featuring four subscales: Social Support, Attitude toward Uncertainty, Criticality, and Transformative Outcomes. This study assesses the validity and reliability of the 30-item TROPOS instrument in workplace learning using a quantitative, questionnaire-based approach. Convenience sampling was employed, targeting accessible respondents from 238 employees of the Public Employment Services in Greece. Results from confirmatory factor analysis and Cronbach’s alpha confirm the instrument’s applicability to workplace learning. The study validates TROPOS as a useful tool for evaluating TL outside educational settings and extends the understanding of TL in work-related contexts. The implications and constraints of TL research are discussed, contributing to the literature and practice in this field.
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creator: Mary Viterouli
creator: Dimitrios Belias
creator: Athanasios Koustelios
creator: Nikolaos Tsigilis
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-13
publication date: 2025-10-13
starting page: 413
ending page: 428

From awareness to action: ranking EU countries by consumer readiness to adopt sustainable products using a hybrid M–M methodology
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description: In light of growing economic, environmental and sustainability challenges, increasingly more attention from policymakers, companies and researchers is being devoted to consumption patterns and understanding the factors that shape consumer behavior. The adoption of sustainable products within the European Union is actively promoted through a series of policies and initiatives aligned with the principles of the circular economy, to provide consumers with more transparent and accessible information, thereby empowering them to make eco-friendly choices. Nevertheless, consumer acceptance of sustainable products appears to vary considerably and is influenced by complex interactions among diverse factors. This study examines consumer readiness for sustainable products across twenty-seven EU countries using nine indicators across three dimensions: environmental awareness, financial readiness and trust in institutional sustainability mechanisms. A hybrid MEREC–MARCOS methodology was employed for ranking countries. This novel methodological approach allows for a detailed cross-country comparison and identification of areas for improving policies that incentivize sustainable consumption across the EU. Sweden emerges as the top-ranked country, followed by Cyprus and the Netherlands, while Latvia and Estonia rank lowest. The results suggest considerable divergence among EU Member States and potentially offer valuable insight into gaps in sustainable consumer behavior.
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creator: Anđelka Stojanović
creator: Predrag Đorđević
creator: Katerina Shapkova Kocevska
creator: Tatjana Tambovceva
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-20
publication date: 2025-10-20
starting page: 455
ending page: 475
doi: 10.5937/sjm20-60775

Towards deciphering the crypto-shopper: an analysis on knowledge and preferences of consumers using cryptocurrencies for purchases
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description: The fast-growing cryptocurrency sector presents both challenges and opportunities for businesses and consumers alike. This study investigates the knowledge, expertise, and buying habits of people who shop using cryptocurrencies. Our survey of 516 participants shows that knowledge levels vary from beginners to experts. Interestingly, a segment of respondents, nearly 30%, showed high purchase frequency despite their limited knowledge. Regression analyses indicated that while domain knowledge plays a role, it only accounts for 11.6% of the factors affecting purchasing frequency. A K-means cluster analysis further segmented the respondents into three distinct groups, each having unique knowledge levels and purchasing tendencies. These results challenge the conventional idea linking extensive knowledge to increased cryptocurrency usage, suggesting other factors at play. Understanding this varying crypto-shopper demographic is pivotal for businesses, emphasizing the need for tailored strategies and user-friendly experiences. This study offers insights into current crypto-shopping behaviors and discusses future research exploring the broader impacts and potential shifts in the crypto-consumer landscape.
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creator: Massimiliano Silenzi
creator: Umut Can Çabuk
creator: Ömer Aydin
creator: Enis Karaarslan
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-13
publication date: 2025-10-13
starting page: 429
ending page: 453

The role of senior management in natural hazards: a European banking industry case
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description: The issue of natural hazards is a major area of interest within the field of security and business management. Proper risk management has been found to be fundamental, thus has received considerable attention. However, very little attention has been paid to the role of senior management within an enterprise’s risk management framework. This paper seeks to explore this special role in the risk management process, especially when dealing with the risks related to natural hazards. The appropriate role of senior management in managing the risks related to natural hazards is a key issue. The European banking industry’s approach is presented, based on the publicly available sector-specific regulations and guidance. Some recommendations are provided to further enhance the key role of senior management in natural hazards. Our result is considered as a solution that can be adopted by enterprises, organisations and institutions in any sector
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creator: Tamas Somogyi
creator: Rudolf Nagy
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-14
publication date: 2025-10-14
starting page: 397
ending page: 412
doi: 10.5937/sjm20-51641

ESG perceptions in the corporate sphere: are there differences by firm size, gender of owners/managers & business duration?
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description: This paper investigates corporate perceptions of ESG and compares findings across three dimensions: company size, manager gender, and business longevity. The study focuses on ESG’s impact on financial performance, risk management, and its practical application in businesses. Conducted in March 2024, the research involved 650 respondents from the Czech and Slovak Republics. The results show that larger firms are more capable of effectively implementing ESG practices and benefiting from enhanced long-term financial performance and risk management. Firm size was a significant factor in ESG perception, while manager gender had no clear impact on attitudes towards ESG. However, business duration played a crucial role, with more experienced firms demonstrating a stronger link between ESG efforts and financial outcomes. Differences between Slovakia and the Czech Republic indicate that regional and sector-specific factors may influence corporate ESG perspectives. Overall, the research highlights that the perception and application of ESG vary based on company characteristics and context
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creator: Michal Kudej
creator: Michal Erben
creator: Jan Kubálek
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-03
publication date: 2025-10-03
starting page: 331
ending page: 348
doi: 10.5937/sjm20-53527

Decoding key antecedents, moderators, and consequences of herd behaviour to predict consumers’ behaviour intentions: a systematic literature review
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description: This study conducted a systematic literature review to identify the antecedents, moderators, and consequences of herd Behaviour in marketing. The urgency of the research arose from the growing influence of social dynamics in digital consumer environments, where individuals increasingly relied on peer Behaviour and social proof to guide decisions. Drawing upon the TCCM (Theory, Context, Characteristics, and Methodology) and PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) frameworks, a total of 183 peer-reviewed articles published between 2000 and 2024 were analysed to ensure methodological rigour and thematic coherence. The review revealed that herd Behaviour in marketing is shaped by key antecedents such as homophily, trust, product uncertainty, and consumer interaction. These factors trigger herd tendencies and moderate their intensity across different contexts. In turn, herd Behaviour significantly influences consumer outcomes, including purchase intentions, impulse buying, and brand engagement. The study highlighted how marketers can strategically leverage herd mechanisms, such as user-generated content, influencer endorsements, and real-time social proof, to enhance consumer persuasion and brand loyalty. By synthesising fragmented insights across disciplines, this research offers a robust theoretical foundation for future investigations into socially influenced consumer Behaviour. It contributes to developing more adaptive marketing strategies in increasingly networked marketplaces
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creator: Rizka Zulfikar
creator: Ananda Sabil Hussein
creator: Nanang Suryadi
creator: Margono Setiawan
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-01
publication date: 2025-10-01
starting page: 367
ending page: 395
doi: 10.5937/sjm20-55029

The role of legislation and consumer perception in shaping circular economy behaviour
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description: The concept of the circular economy (CE) brings about significant and radical changes in consumption patterns, especially in the habits and decisions of consumers, who are key participants in this model. Understanding how organisational barriers, laws, and circular economy strategies affect consumer preferences in the circular model can help manufacturers develop efficient and profitable strategies that respond to market needs and encourage sustainable consumption. Therefore, the paper aims to examine how personal, organisational, and financial barriers affect circular economy strategies and perceptions of them to achieve the effect of legislation on consumer decisions regarding sustainable consumption, consumer behaviour, and support for circular initiatives. The results of empirical research have shown that all proposed hypotheses are accepted, with a special emphasis on the impact of legislation on consumer decisions, which can significantly shape consumer behaviour in sustainable consumption and provide incentives for the circular economy. Based on the influence of factors, this paper can serve as a roadmap for decision-makers in creating regulations and for consumers to participate actively in circular initiatives towards sustainable consumption
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creator: Isidora Miloje Milosevic
creator: Olesea Plotnic
creator: Kosjenka Dumančić
creator: Katerina Bojkovska
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-06
publication date: 2025-10-06
starting page: 349
ending page: 365
doi: 10.5937/sjm20-58750

Consumer decision-making and legal awareness in the circular economy: A regulatory perspective
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description: Linear economic models have been regular business since the industrial revolution, but, the deepening sustainability problems and the accumulation of waste gave birth to the concept of circular economy, which might ease the ecological burden on industries and societies. The operation of such economic models is always backed by rules and regulations developed by national and intranational legislative bodies. The aim of the paper is to investigate the consumers' familiarity with circular economy legislation and how this familiarity correlates with sustainable consumption behavior. The main result highlights a positive and significant link between knowledge of circular legislation and its perceived impact on consumer decisions, confirming that legal information can facilitate more sustainable behaviors. Three distinct segments of consumers according to their level of knowledge and attitude have been identified, suggesting that the public is not homogeneous in relation to the circular economy. Our findings have significant practical and policy implications. First, they suggest the need to strengthen large-scale consumer education and information efforts. Second, the normative implications of the study suggest further efforts to adapt the regulatory framework to sustainability objectives, while ensuring that this framework is coherent and harmonized across countries.
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creator: Andrea Tick
creator: Jelena Ruso
creator: Sorin Gabriel Anton
creator: Adriana Buzdugan
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-09-16
publication date: 2025-09-16
starting page: 305
ending page: 330
doi: 10.5937/sjm20-58835

Employee empowerment and its performance in emerging economy: mediating role of psychological capital
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description: The study aims to examine the mediating role of psychological capital between employee empowerment and its performance in an emerging economy like Bangladesh. A structured questionnaire has been distributed among employees serving in different public and private organizations in Bangladesh. Data collected from 385 respondents are analyzed with Partial Least Square Structural Equation Modeling (PLS-SEM) to test hypothetical relationships among the latent constructs. The results showed that both structural and psychological empowerment positively influence employee performance. The psychological capital which presents a significant positive influence on performance, also mediates the positive relationship between both empowerment (structural and psychological) and employee performance. The study pioneered in establishing psychological capital as a mediator between empowerment and employee performance in a developing economy context like Bangladesh. The results would provide valuable insights for the organization in designing human resource policies and training programs that will empower employees which leads to improved psychological capital and subsequently enhance their performance.
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creator: S.M. Sayem
creator: Most. Sadia Akter
creator: Md Muktadir Islam
creator: Azharul Islam
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-06-04
publication date: 2025-06-04
starting page: 287
ending page: 304
doi: 10.5937/sjm20-51454

NEW MEMBER OF EDITORIAL BOARD
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subject: New Members of Editorial Board
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creator: Maria Menshikova
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-10-23
publication date: 2025-10-23
starting page: 285
ending page: 286

The determinants of electric and hybrid vehicle adoption: a perspective from Serbia
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description: This study investigates the factors influencing the intention to purchase electric and hybrid vehicles in Serbia. It draws upon socio-demographic characteristics, social influence, environmental concerns, and policy measures to gain a nuanced understanding of the complexities of adopting sustainable transportation alternatives in Serbia. Using descriptive and inferential statistics, decision tree analysis, and logistic regression enabled a rigorous examination of the determinants influencing attitudes and intentions toward electric and hybrid vehicles (EHVs). The findings emphasized the importance of positive evaluation from influential individuals and the introduction of higher taxes on more polluting vehicles as important factors that impact electric and hybrid vehicle adoption according to all three applied methods. In addition to these factors, the results from the two applied methods further highlight the significance of household income, the positive societal perception of EHVs, and the belief that EHVs contribute to reduced pollution. Since age, residence, education level, and household size do not emerge as significant factors influencing respondents' intention to purchase EHVs and all remaining factors appear to be relevant according to only one of the applied methods, the focus should be placed on the factors identified as significant by either two or all three methods. Such results provide a solid basis for policy recommendations in Serbia to promote electric and hybrid vehicles adoption.
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creator: Petar Mitić
creator: Milena Kojić
creator: Aida Hanić
creator: Aleksandra Fedajev
creator: Magdalena Radulescu
creator: Izabela Dembińska
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-02-26
publication date: 2025-02-26
starting page: 33
ending page: 56
doi: 10.5937/sjm20-56056

The knowledge management process and its relation to organizational performance: a case study of carnival cruise lines
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description: Many companies, in today, technology and dynamic surroundings, have acknowledged knowledge management (KM) and IT tools as valuable resources in addition to other resources for the competitive advantage of organizations. Therefore, this study was conducted with the aim to examine the influence of knowledge storage (KS), knowledge sharing and application (KShA), towards organizational performance (OP). Moreover, to investigate the moderating effect of knowledge management tools (KMT) in the relationship among these variables, in the cruise industry. Data were collected through a questionnaire survey from 283 participants employed on board three Carnival Cruise Lines ships. The Partial Least Squares Structural Equation Modelling (PLS-SEM) technique is adopted to explore relationships among variables. The results showed the significant and positive impact of knowledge storage, sharing and application on OP, as well as the existence of a moderating effect of KMT on the relation between these variables, which was further explained by simple slope analysis. This research contributes to the existing literature by exploring KM and OP specifically in the cruise industry. The practical implications indicate that organizations should integrate KM with technology and provide managerial training, which leads to the delivery of efficient, high-quality services, ultimately enhancing overall performance.
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creator: Sanela Golubović Corcione
creator: Ivan Jovanović
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-03-18
publication date: 2025-03-18
starting page: 223
ending page: 245
doi: 10.5937/sjm20-51115

Enhancing retail operations: Dynamic fulfilment strategies in Omnichannel retail
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description: This study explores the trend of in-store fulfillment in omnichannel retail, where nearby store inventories are utilized for online order fulfillment. This model presents advantages such as faster delivery, cost reduction, improved stock management, increased sales, and enhanced customer satisfaction. Operational challenges include determining the optimal fulfillment location for online orders. Investigating a retailer with online and brick-and-mortar stores, this paper addresses dynamic order fulfillment decisions considering customer demand and shipping cost uncertainties. The study employs Stochastic Dynamic Programming for shorter periods and the Genetic Algorithm for longer periods, revealing that the Genetic Algorithm provides solutions closely approximating optimal.
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creator: Hümeysa İskender
creator: Sinem Dayanıklı
creator: Abdullah Hulusi Kökçam
creator: Željko Stević
creator: Safiye Turgay
creator: Mahmut Baydaş
creator: Jasmina Bunevska Talevska
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-12-23
publication date: 2024-12-23
starting page: 267
ending page: 283
doi: 10.5937/sjm20-54499

Empowering lead users: Kenya's three-part formula for fintech innovation success
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description: Lead user innovation is one of the key factors which define new product development and market success, but the characteristics of user innovators in emerging markets are still not explored enough. This research aims at finding out the effect of work experience, autonomy and number of partners in innovation on success of lead user innovation in Kenya’s Fintech industry. The quantitative data was collected through a survey of 321 lead user innovators while qualitative data was collected through 36 in-depth interviews. This analysis demonstrates that work experience has an influence on success through innovation partners and indirectly through the work experience, which has an influence on success directly through autonomy but has no indirect impact on success through partners. Thus, the study adds to the body of literature on user innovation by identifying factors that are essential for success in an emerging market and by providing recommendations for organizations that encourage user-driven innovation. The emphasis on the Kenyan fintech segment and the consideration of the mediating roles of innovation partners contribute to the novelty of innovation research. The results also highlighted the fact that the key factors influencing lead user innovation success are work experience, autonomy, and collaboration.
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creator: Geoffrey Otieno
creator: Ruth Kiraka
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-04-14
publication date: 2025-04-14
starting page: 247
ending page: 265
doi: 10.5937/sjm20-51183

Perceived quality of traditional grocery stores: price satisfaction, trust, service quality, convenience and location
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description: Perceived quality is a crucial factor in influencing purchase intention. Unfortunately, a utilitarian, unidimensional model is inadequate, has divergent perceived values, and ignores emotional dimensions. To examine the concurrent effects of price satisfaction, trust, service, convenience, and location on households' perceived quality in traditional grocery stores, the study used a multidimensional concept. The study employed mixed methods for 183 households, utilizing non-probability sampling with SmartPLS. Partial least squares modeling was utilized to evaluate the cause-and-effect relationships between price satisfaction, trust, service quality, convenience, and location on perceived quality using cue utilization theory via multidimensional concept. Household perceptions of quality are more likely to be positively correlated with rising service quality, which is followed by location, price satisfaction, and trust. But because of the reputation and trust of the store, convenience is eroding. The most crucial elements in service quality, price satisfaction, trust and location, and convenience are, in that order, tangibleness, price confidence, credibility, accessibility to the location by public transit, and ease of use. The impact of service quality on pricing satisfaction is significant, whereas its influence on perceived quality is very minor. Perceived quality is substantially affected by pricing satisfaction, trust, convenience, location, and service quality.
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creator: Nurliza Nurliza
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-05-21
publication date: 2025-05-21
starting page: 157
ending page: 171
doi: 10.5937/sjm20-50249

Putrajaya smart city: a journey traces back to its past, now and near future
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description: This is the first study conducted on Putrajaya, Malaysian federal government administrative capital city, examining its ongoing second-generation smart city development which has not been conducted previously. A case study approach is used to explore the specific context of the leading role model of Malaysian smart city progress. The objectives of this study are: i) to assess the progress of Putrajaya smart city development; ii) to compare how Putrajaya fares against recommended smart city approaches; and iii) what best practices that we can learn from Putrajaya’s smart city development. The initiatives list extracted from the Putrajaya Smart City Blueprint was used as the basis and triangulated with interviews with Putrajaya local authority and town & country planners. In addition, network analysis to study multi-helix collaboration was performed using open-source software Gephi. This study found that Putrajaya smart city development progress is as per expectation in terms of initiatives execution, fares fairly well in balanced development across domains and integration of bottom-up approach in its traditional top-down administration but lagging behind in holistic strategy and multi-stakeholders collaboration. It exhibits self-sufficiency and cohesiveness of smart city initiatives which serves as the cornerstones of best practices that other cities can potentially learn from.
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creator: Hsin-Yi Chai
creator: Loo-See Beh
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-06-01
publication date: 2025-06-01
starting page: 173
ending page: 196
doi: 10.5937/sjm20-53322

New approach of modeling influential factors of safety climate in industrial companies with a predominantly female labor force
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description: The research in this paper aims to develop an original model of the influencing factors of the safety climate in industrial processes, as an important element of organizational development. The set of collected data was analyzed by using statistical tool software packages SPSS 21.0 and LISREL 8.80, based on testing a sample of 843 employees of industrial organizations with a predominantly female labore force, in the Republic of Serbia, on the territory of Jablanica District. It was determined that the factors of the working conditions (WC), as well as attitude of employee towards the working conditions (AE), can be indicators of the impact of employee safety. The developed model is a practical, acceptable and applicable solution that can bring positive changes in practice, regarding occupational safety and health (OSH).
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creator: Violeta Stefanović
creator: Nenad Milijić
creator: Snežana Urošević
creator: Ivana Mladenović-Ranisavljević
creator: Bruno Završnik
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-02-10
publication date: 2025-02-10
starting page: 137
ending page: 156
doi: 10.5937/sjm20-56331

Steering through the landscape: a study on entrepreneurs' perceptions of business environments
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description: The purpose of this research is to analyze the perception of the environment by SME owners and managers. The research methodology used in this study involved collecting information from 384 SME owners-managers from different sectors of the economy in Santo Domingo de los Tsáchilas, Ecuador. Proportional stratified sampling was used with 95% confidence and an error of 5%. The data was collected through a self-administered cross-sectional survey questionnaire that aimed to get SME owner-managers to describe how they perceive their environment making a combination of the value of each variable. The study applied categorical principal component analysis (CATPCA) to identify the component structure of social capital by considering the ordinal and nominal nature of the data. The methodology used allowed us to understand the perception of the environment by different SME owner-managers from different sectors of the economy. It also revealed the strategic approach they considered most appropriate to the market situation in which they operate. The practical implications of this research suggest that SME owner-managers can benefit from understanding the perception of the environment by adopting flexible and adaptable solutions to changing environmental conditions, using environmental profiles to uncover opportunities, and anticipating changes to gain valuable insights.
subject: Original Scientific Paper
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creator: Gelmar García-Vidal
creator: Laritza Guzmán-Vilar
creator: Alexander Sánchez-Rodríguez
creator: Reyner Pérez-Campdesuñer
creator: Rodobaldo Martínez-Vivar
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-05-21
publication date: 2025-05-21
starting page: 197
ending page: 222
doi: 10.5937/sjm20-45366

Key success factors in digital transformation: fundamentals developed from a bibliometric analysis
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description: The article analyses a multidimensional digital transformation process. Digital transformation is a change or shift in operational and strategic frameworks necessitated by the rapid advancement of digital technology. Digital transformation is more than the implementation of advanced technology, it requires a cultural shift towards constant experimentation and openness to failure. Such changes make the organization agile, efficient, and customer-orientated, with the ability to quickly integrate new, comprehensive data into the entire decision-making and innovation process. The purpose of the research was therefore to analyse the most important success factors in digital transformation. The analysis serves as a basis for further theoretical research in this field and for practical implementation in organisational systems. As part of this research, a bibliometric analysis was carried out using the open-source tool VOSviewer. The analysis shows that digital transformation is particularly relevant in the fields of Computer Science; Business, Management and Accounting; and Engineering, namely in Germany, China and the Russian Federation. We have come to the conclusion that the key success factors in digital transformation are as follows: corporate organization and technology, collaboration and cultural change, holistic strategy, leadership and organizational structure, continuous learning and conformity to best practises.
subject: Original Scientific Paper
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creator: Tilen Medved
creator: Tomaž Kern
creator: Eva Krhač Andrašec
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-03-18
publication date: 2025-03-18
starting page: 103
ending page: 115
doi: 10.5937/sjm20-51319

Investigating female consumers’ environmentally conscious apparel purchase behaviour through Stimulus-Organism-Response framework
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description: <!-- [if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!-- [if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:DoNotShowComments/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!-- [if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="false" DefSemiHidden="false" DefQFormat="false" DefPriority="99" LatentStyleCount="371"> <w:LsdException Locked="false" Priority="0" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 2"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 3"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 4"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed=…
subject: Original Scientific Paper
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creator: Jelena Krstić
creator: Tamara Rajić
creator: Milica Kostić-Stanković
creator: Tamara Vlastelica
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-12-24
publication date: 2024-12-24
starting page: 81
ending page: 101
doi: 10.5937/sjm20-53380

Service quality dimensions manifest in Omnichannel supermarket retail
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description: Businesses have increasingly adopted omnichannel retail strategies to deliver seamless services and enhance customer experiences across multiple channels. However, many have done so without fully understanding customer expectations in the globally integrated market. Despite the rise of new customer expectations compared to traditional services, research on service quality within omnichannel retail remains scarce. This study aims to fill that gap by examining how service quality dimensions manifest in omnichannel supermarket stores. Using a text mining approach, we analyzed 7,216 online customer reviews of omnichannel supermarkets. The findings reveal that while traditional dimensions such as personal interaction, efficiency, and fulfillment remain valuable to customers, new critical dimensions such as integration and compensation have emerged in omnichannel retail. Additionally, the results show that customer expectations have evolved, prioritizing factors beyond price in omnichannel services. Reliability of contact and system availability are essential, while product shortages are identified as the most dissatisfying aspect.
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creator: Taha Falatouri
creator: Felicita Chromjaková
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-12-02
publication date: 2024-12-02
starting page: 117
ending page: 136
doi: 10.5937/sjm20-49417

The effect of calling on job autonomy: the moderating role of obsessive passion
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description: Even though research on calling in the organizational environment is the most experienced and recently remarkable issue, our information about its results is still limited due to its intense emotional nature. In particular, there is a need for studies in the context of the relationship between job autonomy in the organizational environment. To analyze the relationships and organizational consequences of the two concepts, we established a structural model which studies the effects of calling on job autonomy through obsessive passion. In order to measure the effects of concepts in different cultures, the sample of the research was selected from hotel managers in the tourism sector in Nevşehir, Turkiye. According to the data obtained from the analyzes based on 314 participants (senior managers) from the sample group consisting of 35 hotels and apart hotels, the effect of living a calling on job autonomy was significant and obsessive passion had a moderating role in the relationship between living a calling and job autonomy. Important data on the results of calling have been reached. The results support the literature. As it has been shown in previous studies, the calling is closely related to a perception of competence and when the perception of job autonomy is strong, the feeling of calling increases, which is also supported by this study. And it has been shown that the strength of this relationship is increased by obsessive passion.
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creator: Yasemin Gülbahar
creator: Osman Seray Özkan
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-03-09
publication date: 2025-03-09
starting page: 1
ending page: 20
doi: 10.5937/sjm20-49498

Flexibility of the labour market as a determinant of development degree of selected EU countries
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description: With the aim of evaluating the impact of integrating flexible forms of work on the economic development of the observed EU countries, the authors investigated and systematically analyzed the connection between the criterion variable labour market flexibility and the predictor variable gross domestic product per inhabitant. The authors conducted the research on the EU LFS official data set obtained based on the RPP 35/2020-LFS project approved by the European Commission and Eurostat. The paper will analyze a sample of 321.208 respondents in the period from 2008 to 2018 in Bulgaria, Greece, Croatia and Romania. In the research part of the work, authors used linear correlation analysis, the correlation coefficient and coefficient of determination were calculated, statistical significance was associated, and for the purposes of statistical analysis, authors also used statistical programs SPSS and Statistica. Based on an extensive analysis of data from selected European Union member states, author obtained results that indicate an increase in the dynamics of the labour market and growth of the gross domestic product per inhabitant in 75% of the observed countries, which authors implied by the greater flexibility of the labour market.
subject: Original Scientific Paper
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creator: Ivona Blažević Dević
creator: Željko Požega
creator: Zoran Ježić
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-04-06
publication date: 2025-04-06
starting page: 21
ending page: 31
doi: 10.5937/sjm20-48387

Corporate governance and corporate culture: the impact on tax avoidance and corporate social responsibility
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description: This study aims to analyze the reciprocal effect of tax avoidance and Corporate Social Responsibility (CSR) by considering the antecedent influence of Corporate Governance (CG) and Corporate Culture (CC). CG indicators include the independence and activities of the board of commissioners (BC) and the audit committee, while CC is measured using indicators of gender diversity on the executive board and power distance. The sample comprises manufacturing companies listed on the Indonesian Stock Exchange (IDX) for the period 2018–2023, totaling 654 firm years. Using a two-stage linear regression, the study showed no reciprocal effect between tax avoidance and CSR. This research failed to document the effect of CG on tax avoidance; however, it does affect CSR. The results showed that CC affects tax avoidance but not CSR. Three important contributions of this study are: providing literature and empirical evidence on the reciprocal effect between tax avoidance and CSR; developing a more comprehensive measure of CC using secondary data; and adding literature on CC in Indonesia and its effect on tax avoidance behavior and CSR disclosure, where existing literature and empirical evidence are limited.
subject: Original Scientific Paper
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creator: Dianwicaksih Arieftiara
creator: Masripah Masripah
creator: Shinta Widyastuti
rights: Copyright (c) 2025 Serbian Journal of Management
date: 2025-05-20
publication date: 2025-05-20
starting page: 57
ending page: 80
doi: 10.5937/sjm20-50707

Waste management in Slovakia and Poland as European Union member states
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description: The basic European Union (EU) waste legislation is regulated by European Waste Framework Directive (1975). Since then, this directive has been significantly revised and updated and all EU members are obliged to implement the EU waste legislation into their legislation. The article presents the most important issues related to waste management in Slovakia and Poland. The paper reviews national legislation along with EU legislation. The study includes relevant conclusions with a brief comparison of the analyses carried out. The obtained results shows that the main goal relating to municipal waste - significant deviation from waste landfilling, set in both states, was not achieved.
subject: Original Scientific Paper
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creator: Bartosz Nieścior
creator: Eleonóra Marišová
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-11-20
publication date: 2024-11-20
starting page: 429
ending page: 447
doi: 10.5937/sjm19-51705

Public debt management in Serbia during transition, great recession and Covid-19 pandemic
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description: This paper examines the nonlinear asymmetric behavior of the public debt/GDP ratio in Serbia in the first two decades of economic transition following the political and market reforms initiated at the beginning of the twenty-first century. Using quarterly data for the public debt/GDP ratio, a two-regime self-exciting threshold autoregressive threshold (SETAR) model of order one identifies a public debt/GDP ratio threshold of 66.2% above which fiscal policymakers in Serbia take corrective action in the form of increased fiscal prudence. The estimated public debt/GDP ratio threshold roughly corresponds to a 60% threshold from the Maastricht fiscal criteria and shows how fiscal policymakers in Serbia systematically ignore the 45% public debt/GDP limit set in the national fiscal rules. Such fiscal policy behavior could jeopardize the credibility of fiscal institutions in Serbia and have a negative impact on fiscal discipline and the likelihood of sovereign default
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creator: Vladimir Andric
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-10-15
publication date: 2024-10-15
starting page: 485
ending page: 499
doi: 10.5937/sjm19-52982

Understanding the attitudes towards climate change in the context of trust in selected countries of Central and Eastern Europe
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description: Although there is a growing trend in scientific and political discussions about how people feel about climate change in the context of trust, adequate research in this area is lacking in Central Eastern Europe (CEE). This article aims to determine whether trust is an important factor for the perception of climate change by the inhabitants of selected CEE countries. European Social Survey (ESS) Round 10 data were used, and a multivariable binary logistic regression method was applied. This paper considers three different dimensions of climate change, concern, personal norms, and attribution, as well as a composite indicator reflecting climate attitudes (skeptic or proponent). Four different models are presented that differ only in terms of their dependent variables, while the independent variable (trust) and the control variables (socio-demographic variables) are the same in all the cases. The results show that both personal and institutional trust are very low in the selected countries. Institutional trust was significant in all four models, while personal trust was significant in the environmental norm and skepticism models. Greater trust in institutions decreases the odds of being worried about climate change and increases the odds of having feelings of personal responsibility for climate change reduction. An increased level of personal or institutional trust increases one’s chances of being in the climate proponent group. Of the socio-demographic variables examined only political left-right scale did not affect attitudes significantly.
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creator: Zsuzsanna Deák
creator: Gintarė Vaznonienė
creator: Agnieszka Wojewódzka-Wiewiórska
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-11-23
publication date: 2024-11-23
starting page: 449
ending page: 470
doi: 10.5937/sjm19-51118

Entropy techniques for robust management decision making in high-dimensional data
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description: Entropy, a key measure of chaos or diversity, has recently found intriguing applications in the realm of management science. Traditional entropy-based approaches for data analysis, however, prove inadequate when dealing with high-dimensional datasets. In this paper, a novel uncertainty coefficient based on entropy is proposed for categorical data, together with a pattern discovery method suitable for management applications. Furthermore, we present a robust fractal-inspired technique for estimating covariance matrices in multivariate data. The efficacy of this method is thoroughly examined using three real datasets with economic relevance. The results demonstrate the superior performance of our approach, even in scenarios involving a limited number of variables. This suggests that managerial decision-making processes should reflect the inherent fractal structure present in the given multivariate data. The work emphasizes the importance of considering fractal characteristics in managerial decision-making, thereby advancing the applicability and effectiveness of entropy-based methods in management science.
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creator: Jan Kalina
rights: Copyright (c) 2024 Serbian Journal of Management
date: 2024-11-25
publication date: 2024-11-25
starting page: 471
ending page: 483
doi: 10.5937/sjm19-48723