1.
Fila M, Schwarcova L, Mura L. Citizen satisfaction survey as a tool of citizen relationship management of local government in Slovakia. Serb J Management [Internet]. 17. Mart 2015. [citirano 20. Septembar 2026.];10(1):117-29. Dostupno na: https://test.aseestant.ceon.rs/index.php/sjm/article/view/7147