Koval O, Nabareseh S, Stankalla R, Chromjakova F. Continuous improvement and organizational practices in service firms: exploring impact on cost reduction. Serb J Management [Internet]. 14. April 2019. [citirano 20. Septembar 2026.];14(1):177-91. Dostupno na: https://test.aseestant.ceon.rs/index.php/sjm/article/view/16840