Slavković AR, Slavković VR. Preoblikovanje Customer relationship management-a (CRM) i budućnost kompanija u uslužnim industrijama. turpos [Internet]. 2019 Jun. 30 [cited 2026 Sep. 20];(23). Available from: https://test.aseestant.ceon.rs/index.php/turpos/article/view/21505